We are committed to provide premium customer service to our clients.
Depending on the product and service requested, we provide our clients
with on-site and off-site remote support.
Data Conversion and Extraction
- We provide data conversion and data extraction service for data in current software
system to ENCORE format
- Data conversion for many legacy DOS-based programs such as CPM and Clinic Assist
- Data conversion for Windows-based systems such as Clinic Manager
- Data extraction for customised reporting eg printing Patient records registered after Year 2014
Customisation
- We provide program customisation for both software feature enhancement as well as
customised reporting
- Customised report listings such as patient label formating, doctor listing etc
- Data conversion for Windows-based systems such as Clinic Management System
- Data extraction for customised reporting eg printing Patient records registered after Year 2014
- Data extraction for customised summary reporting eg Sales Revenue Summary Report
- Depending on project scope, we also provide customised development for special projects
Technical Support Service
- You can access to our technical support services
through our Pay-per-use Services or ENCORE Assurance/Maintenance Programme.
- As our ENCORE Assurance Programme subscriber, you have access
to our fast problem respond centre, helping you to solve technical
problems through various communications means eg telephone and
email.
- As our Maintenance Programme subscriber, our team of technical
support personnels would provide you with on-site service based
on a regular maintenance schedule.
- And best of all, you can access to our new software versions
upgrade at no additional charge. Contact
our Customer Support team today!
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