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Services

We are committed to provide premium customer service to our clients. Depending on the product and service requested, we provide our clients with on-site and off-site remote support.

services

Data Conversion and Extraction

  • We provide data conversion and data extraction service for data in current software system to ENCORE format
  • Data conversion for many legacy DOS-based programs such as CPM and Clinic Assist
  • Data conversion for Windows-based systems such as Clinic Manager 2023
  • Data extraction for customised reporting eg printing Patient records registered after Year 2023

Customisation

  • We provide program customisation for both software feature enhancement as well as customised reporting
  • Customised report listings such as patient label formating, doctor listing etc
  • Data conversion for Windows-based systems such as Clinic Management System
  • Data extraction for customised reporting eg printing Patient records registered after Year 2023
  • Data extraction for customised summary reporting eg Sales Revenue Summary Report
  • Depending on project scope, we also provide customised development for special projects

Technical Support Service

  • You can access to our technical support services through our Pay-per-use Services or ENCORE Assurance/Maintenance Programme.
  • As our ENCORE Assurance Programme subscriber, you have access to our fast problem respond centre, helping you to solve technical problems through various communications means eg telephone and email.
  • As our Maintenance Programme subscriber, our team of technical support personnels would provide you with on-site service based on a regular maintenance schedule.
  • And best of all, you can access to our new software versions upgrade at no additional charge.
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